Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the services offered by Dispatch Labs (“Dispatch Labs,” “we,” “our,” or “us”) through the website located at dispatch-labs.com (the “Site”). By purchasing a subscription or otherwise using our services, you (“you,” the “Subscriber,” or the “Client”) agree to be bound by these Terms.

1. The Service

Dispatch Labs is an AI-assisted cold email writing service. We research the prospects you identify, then write individualized cold email drafts on your behalf. Drafts are delivered to you as a structured spreadsheet (delivered as a Google Sheet or CSV) on a weekly cadence throughout each billing month.

We do not send emails on your behalf. You are solely responsible for sending the drafts we deliver through your own email platform, for managing your sender reputation and deliverability, and for complying with all applicable email and anti-spam laws (including without limitation the CAN-SPAM Act, CASL, GDPR, and CCPA/CPRA) in every jurisdiction where you send.

2. Subscription, Billing, and Renewal

Dispatch Labs offers monthly subscription plans at the following published prices: Starter ($497/month), Growth ($997/month), and Scale ($1,997/month). Pricing reflects the number of prospects included in each tier, each of whom receives a three-touch email sequence, and is subject to change with at least thirty (30) days' notice to existing Subscribers.

Subscriptions are billed monthly, in advance, beginning on the date of your first successful payment. Your subscription will automatically renew each month on that same date and your payment method on file will be charged the then-current monthly rate, unless you cancel before the renewal date as described in Section 3.

Payment is processed by Stripe, Inc. By providing payment information, you authorize us and Stripe to charge your payment method for all amounts due. You represent that you are authorized to use the payment method you provide.

3. Cancellation

You may cancel your subscription at any time by emailing info@dispatch-labs.com. Cancellation takes effect at the end of your current billing period: you will continue to receive deliveries and retain access to the service through the end of the period you have already paid for, and your payment method will not be charged again.

There is no cancellation fee and no minimum contract length.

4. Refunds

Subscription fees are non-refundable. We do not pro-rate or refund partial months. Once a monthly billing cycle has begun, the full fee for that month is earned. Our full refund policy is set out at dispatch-labs.com/refund and is incorporated into these Terms by reference.

5. Client Responsibilities and Acceptable Use

To receive service, you must provide accurate information about your business, your target customer profile, your offer, and the list of prospects you wish to have written to. You are responsible for ensuring you have the right to contact each prospect you submit to us and that any contact data you provide was lawfully obtained.

You agree not to use Dispatch Labs to produce content that: (a) violates any applicable law or regulation; (b) infringes the intellectual property or privacy rights of any third party; (c) promotes illegal goods or services; (d) is fraudulent, deceptive, or misleading; or (e) constitutes harassment, hate speech, or threats.

We reserve the right to refuse service or terminate any subscription if we determine, in our reasonable discretion, that the requested work would violate this Section or otherwise expose Dispatch Labs to legal or reputational harm.

6. Intellectual Property

Subject to your payment of all subscription fees due, you own the email drafts we deliver to you. You may edit, send, archive, and reuse them within your own business as you see fit.

Dispatch Labs retains ownership of all underlying methodologies, prompts, research templates, internal tooling, and the Site itself. You agree not to reverse engineer, resell, white-label, or otherwise commercially redistribute the Dispatch Labs service as a competing offering.

7. Disclaimers

Dispatch Labs is a writing service, not a guarantee of business results. We do not guarantee any specific open rate, reply rate, meeting rate, pipeline outcome, or revenue from the drafts we deliver. The service is provided “as is” and “as available,” and to the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

8. Limitation of Liability

To the maximum extent permitted by law, Dispatch Labs' total cumulative liability arising out of or relating to these Terms or your use of the service shall not exceed the total amount you paid to Dispatch Labs in the three (3) months immediately preceding the event giving rise to the claim. In no event shall Dispatch Labs be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, lost data, or business interruption, even if advised of the possibility of such damages.

9. Indemnification

You agree to indemnify and hold Dispatch Labs and its officers, employees, and agents harmless from any claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of (a) your sending of any email draft we deliver to you, (b) your collection or provision of prospect data, or (c) your breach of these Terms.

10. Governing Law and Disputes

These Terms are governed by the laws of the State of Arizona, without regard to its conflict of law principles.

Any dispute arising from or relating to these Terms that cannot be resolved informally shall be subject to binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, conducted in Arizona. You waive any right to participate in a class action or class-wide arbitration. Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm.

11. Changes to These Terms

We may update these Terms from time to time. If we make a material change, we will notify active Subscribers by email to the address on file at least fourteen (14) days before the change takes effect. Your continued use of the service after the effective date constitutes acceptance of the updated Terms.

12. Contact

Questions about these Terms should be sent to info@dispatch-labs.com.